Refund & Cancellation Policy

Payments for GenImage are processed by our authorized reseller and Merchant of Record, Paddle (Paddle.com Market Limited). This policy applies together with Paddle’s Buyer Terms and our Terms of Service.

1. Subscriptions and Billing

Subscriptions are billed in advance on a recurring basis according to the plan you choose on our Pricing page (for example, monthly or annually). Each billing period your plan’s credit allotment is made available to your account. Your subscription renews automatically until you cancel.

2. Cancellation

You can cancel your subscription at any time from your account settings or by contacting support@genimage.art. When you cancel:

• your plan remains active until the end of the current billing period;
• you will not be charged for subsequent periods; and
• you keep access to your remaining credits until the end of that period, after which unused credits expire.

Cancellation stops future renewals; it does not retroactively refund a period already billed, except as set out below or as required by law.

3. Refunds

Because GenImage delivers digital goods that are consumed immediately (compute and AI generations), fees and credits are generally non-refundable once a billing period has started or once credits have been used. However, we want you to be treated fairly:

• Billing errors. If you were charged in error, double-charged, or charged after a valid cancellation, we will refund the affected amount.
• Service failures. If a technical fault on our side caused failed generations or made the Service substantially unusable, contact us and we will restore the affected credits or, where appropriate, issue a refund.
• Statutory rights. Nothing in this policy limits any non-waivable refund or withdrawal rights you may have under the consumer-protection laws of your country of residence.

4. How to Request a Refund

To request a refund or report a billing issue, email support@genimage.art within 14 days of the charge or issue, including your account email and the transaction details from your Paddle receipt. Approved refunds are issued to the original payment method via Paddle and may take several business days to appear, depending on your bank or card issuer.

5. Credits

Credits are a limited license to access generation features, have no monetary value, and are non-transferable. Subscription and promotional credits are non-refundable except as described above. See the credits section of our Terms of Service for details.

6. Contact

Questions about billing, cancellations, or refunds? Contact support@genimage.art or visit our Contact page.